---
title: Getting help
canonical: "https://cloudmonitor.ai/docs/using-cloudmonitor/getting-help/"
description: "Where to find explanations inside CloudMonitor, how to replay the guided tour, and how to reach a human when you need one."
---

Most questions have an answer a hover away, so try the in-app help before going looking.

## The ⓘ beside a page title

Every report title has a small **ⓘ** next to it. Hover it and you get a sentence or two on what the
page is for, where its numbers come from, and any caveat worth knowing. It is written by the people
who built the screen and updated with it, which makes it the most reliable explanation in the
product.

Form fields have the same thing — hover the marker beside a label before guessing what a field wants.

## Help & support

At the bottom of the menu, **Help & support** opens five options:

| Option | What it does |
|---|---|
| **Documentation** | These pages |
| **Product tour** | Replays the guided walkthrough of the main reports |
| **Setup checklist** | Re-opens the getting-started steps — admins only |
| **Contact support** | Chat to us or raise a ticket |
| **System status** | Whether CloudMonitor itself is healthy |

### The product tour

CloudMonitor runs a short guided tour the first time you sign in. It walks through finding your way
around, filtering by provider, grouping costs into a business hierarchy, The Ledger, allocating your
spend, and staying ahead of surprises.

You can replay it any time from **Product tour** — it always returns to the Overview first so every
step has something to point at.

### The setup checklist

Admins get a checklist covering the five things worth doing first: take the tour, create your first
cost group, allocate your costs, set a budget, and add your team. It ticks itself off as you go, and
**Setup checklist** re-opens it if you dismissed it early.

If you're not an admin you won't see this — those steps aren't yours to do.

## Send feedback

Just above Help & support. It opens an email to the CloudMonitor team. Use it for "this is confusing"
or "I wish it did X"; use **Contact support** for "this is broken".

## Try things without consequences

Two safe places to experiment:

- **Demo mode**, on your [profile page](/docs/using-cloudmonitor/profile-and-preferences/), swaps the
  whole app onto sample data from a fictional company. Nothing you do there is saved, and nothing
  touches your real spend.
- **[demo.cloudmonitor.ai](https://demo.cloudmonitor.ai/)** is the same thing with no sign-in at all.
  Useful for showing a colleague what a screen looks like before they have access.

## If a report looks empty or wrong

Before raising a ticket, check the two things that explain most surprises:

1. **The Period.** A window with no data in it produces an empty report that is working perfectly.
2. **A recently created cost group.** New groups show nothing until CloudMonitor's next update — see
   [filtering every report at once](/docs/using-cloudmonitor/global-filters/).

If a whole module is missing from your menu rather than empty, it is probably an optional one your
organization hasn't switched on. Each page in these docs says when that applies.