Intersection of FinOps & ITSM Capability
FinOps as a way to manage and optimize cloud spend, while ITSM ensures smooth and efficient IT services. When you combine the two, businesses can spend wisely on IT without compromising on the quality of services they offer.
The intersection of FinOps (Financial Operations) and ITSM (IT Service Management) represents a progressive shift in the way businesses approach IT financial management. As organizations increasingly embrace cloud-centric architectures, the need to optimize costs without compromising service quality has never been greater. FinOps, with its focus on delivering financial accountability in cloud operations, and ITSM, emphasizing the effective management and delivery of IT services, can together forge a symbiotic relationship.
CloudMonitor integrates with any modern ITSM system that supports webhooks over HTTP. This includes Jira, ServiceNow, Freshdesk and any others that expose an API.
CloudMonitor features related to the Intersection of FinOps & ITSM
Teams Workflow
Cost Anomalies are sent in real-time via the CloudMonitor Teams bot to each related Owner. However, in many cases you will be using your own ITSM system already.
It is simple to configure Zapier or Make to integrate with your ITSM system of choice – for example, Jira, Freshdesk or ServiceNow to capture these alerts.
Recommendations and Anomalies in your ITSM
All CloudMonitor recommendations and all Azure Advisor recommendations come through the same channels, so security and cost recommendations can be managed efficiently.
Manage Issues in Jira or ServiceNow
Combining CloudMonitor alerts allows you to raise tickets for each Recommendations and Cost Anomaly and assign it to various staff to see it through to resolution.
Webhook Integration = Unlimited Possiblities
Use your favorite no-code integration tool like Zapier, Make, PowerAutomate etc. to push cost anomalies and recommendations into your existing systems. Help your engineers to take action by using the tools they currently use.
Intersection of FinOps & ITSM Capability Definition
The intersection of FinOps and ITSM (IT Service Management) represents a progressive shift in the way businesses approach IT financial management. As organizations increasingly embrace cloud-centric architectures, the need to optimize costs without compromising service quality has never been greater. FinOps, with its focus on delivering financial accountability in cloud operations, and ITSM, emphasizing the effective management and delivery of IT services, can together forge a symbiotic relationship.
By integrating the principles of both domains, businesses can ensure they are not only optimizing their IT-related expenditures but are also consistently delivering exceptional service. This alignment goes beyond mere cost-saving; it’s about extracting the maximum value from every IT investment and fostering a culture where finance, IT, and business goals seamlessly intersect
