Partner channel
White-label and reseller questions for the partner channel.
Who can join the partner channel?
The channel is for MSPs, Cloud Solution Provider (CSP) partners, Azure consultancies, and resellers that already advise or manage Azure customers. Microsoft partner status is not required. We confirm regional availability, customer fit, and the appropriate commercial route during the partner-fit discussion.
Which partner sales routes can count toward a customer's Microsoft Azure Consumption Commitment (MACC)?
MACC treatment depends on the sales route and the specific CloudMonitor offer. Microsoft excludes CSP private offers from Azure commitment credit. A resale-enabled private offer or multiparty private offer can count when the purchased offer is Azure benefit eligible and enrolled in MACC. We confirm the transaction route and who bills the customer before quoting. See Microsoft's channel sales overview and MACC enrollment rules.
Who handles onboarding and customer support?
The partner leads the customer relationship and service cadence. CloudMonitor maintains the platform and handles the technical escalation path agreed in the partner plan. The agreement defines support ownership, response targets, and handoffs before launch. Onboarding time depends on the transaction route, customer access approvals, and the environments in scope.
How does CloudMonitor isolate each customer's data?
CloudMonitor limits access with the workspace, Azure scope, and roles approved for that customer. Azure writes each customer's cost exports to the storage account set up during onboarding. CloudMonitor then does the ingest, cleansing and modeling in its own Fabric tenancy, in the region that customer chooses at onboarding. Each customer chooses where the finished data comes to rest. By default that is their own Fabric tenant: the modeled cost tables, the semantic model and the CloudMonitor app sit in a workspace in their tenant, on capacity they own. Under CloudMonitor-hosted, those stay in the workspace we run for them inside our tenancy. Confirm the workspace and partner access for each deployment. See the Information Trust Center for the current data flow and controls. Architecture and data flow sets out where each layer runs in both arrangements.