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Documents an earlier release of CloudMonitor — the app, screenshots and steps shown here may have changed. See the current FAQ.

Step 4: Raise a Support Ticket legacy

To initiate the configuration of your deployment and processing of cost metadata, please create a Support Ticket on our Helpdesk. After completing our health checks on historic costs, we will provide you with the credentials needed to connect Power BI to the newly installed Engine. 

You should have completed Step 3, ‘Configure Permissions.’ If you need guidance on this step, our helpdesk article offers detailed instructions and can be referenced 

if you’ve already completed it.

To raise a ticket, open the chat widget and our team will help you get started.

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